Three benefits of AI live support in enhancing the customer experience

Three benefits of AI live support in enhancing the customer experience

There has never been more demand for exceptional business-consumer interactions than today: 80% of customers say their experience with companies is as important as their products or services. But the public’s definition of exceptional has heightened, too.

Companies have an hour window to resolve customer service tickets if they wish to meet their customer’s expectations for quality service. According to the 2024 HubSpot State of Customer Service report, 21% of customers expect their ticket to be resolved immediately, while 23% expect it to be fixed within an hour.

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